Refund policy
Return & Refund Policy
Effective Date: July 1, 2026
Thank you for shopping with AlliePlus.
We want you to shop with confidence. If something isn't right with your order, we're here to help.
Our Commitment
At AlliePlus, we believe great customer service doesn't end when your order is delivered.
If you experience a problem with your purchase, we'll work with you to find a fair and reasonable solution.
Return Eligibility
Most items may be returned within 30 days of delivery.
To qualify for a return, items should:
- Be in their original condition
- Include original packaging whenever possible
- Show no unnecessary signs of wear or misuse
Some products may not be eligible for return. Any exceptions will be noted on the product page.
How to Request a Return
To begin a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will provide instructions for the next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 2 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the item
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 14 business days. Please note that your bank or card provider may require additional time to post the refund to your account.
Return Shipping
For returns due to a damaged, defective, or incorrect item, AlliePlus will cover the cost of return shipping when a return is required. For other eligible returns, the customer is responsible for return shipping costs unless otherwise stated. Original shipping charges are non-refundable unless the return is due to an error on our part.